Shipping Policy

Shipping & Delivery Information

Free delivery on selected orders across UAE

Babycare provides free delivery on selected orders across all cities in UAE, excluding some remote / non-service areas (please refer to our FAQ section for a non-exhaustive list of non-service areas).

Delivery Schedule and Shipping Charges

Order Details	UAE City	UAE Outside Urban
Order Below AED 200.00 Up to 5kg Volumetric weight	AED 16.00	AED 16.00
Orders above AED 200.00 Below 5kg volumetric weight	Free Delivery	Free Delivery
Delivery days	2 to 3 Days	5-7 days
Cut off Time	12:00 PM	12:00 PM

For certain products, like Baby beds, Floor mat rolls, and Kids Playpens, their volume can be significantly higher than their actual weight. In such cases, shipping carriers calculate the shipping cost based on the larger 'volumetric weight'.

No Deliveries during public holidays & Sundays

International Shipments

Serving Countries:

KSA OMAN BAHRAIN QATAR KUWAIT

Important Notice:

For deliveries outside the UAE, additional charges may apply, which are not included in the product price or the shipping rates calculated at checkout. These charges may include, but are not limited to:

Flight rates / Air freight charges
Immigration costs
Customs duty
Additional country-specific taxes (e.g. VAT import taxes)
Handling fees by local authorities or courier partners

These additional charges are typically levied by the destination country's customs office and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges before placing your order.

Shipping Information

Delivery details for Middle East countries

Country	Shipping Cost	Delivery Time
Oman	Up to AED 100.00 - Calculated at checkout	7-14 days
Saudi Arabia	Up to AED 100.00 - Calculated at checkout	7-14 days
Bahrain	Up to AED 100.00 - Calculated at checkout	7-14 days
Kuwait	Up to AED 100.00 - Calculated at checkout	7-14 days

Important Delivery Information

If you request to postpone a scheduled delivery or if you or your representative is not available, then the delivery will be rescheduled to the next available date, which will be communicated to you in advance.
If you do not accept delivery within 14 days or are not reachable, we reserve the right to cancel your order, and a refund will be issued, subject to any applicable deductions.
If your order requires installation and assembly, we can arrange for an approved third-party service partner to contact you. Separate terms and conditions will apply for these services.
Delivery of bulk Products shall be made at ground level subject to availability of a service lift of adequate size.